FAQ
Where are you located?
Can I visit your office and production plant?
Always warmly welcome, please contact our sales representative in advance before visiting.
Do you have branch offices or show room in other countries?
Yes, we have branches office in Dubai, The United Arab Emirates. , Netherlands and Portugal , and warehouses and sales point in worldwide.
Do you have your own factory?
Yes, we have own factory with 20000 square meters plant in Dongguan city, near headquarter office.
What kind of batteries do you offer?
We offer Lithium Polymer Battery, Lithium Cylindrical Battery, LiFePO4 Battery and Dry Battery.
What’s your production capability?
So far, the production capability is maximal 120,000 battery cells per day.
Do you have R&D team?
Yes, we have a professional in-house R&D team with more than 20 engineers.
Do you have agents?
For household energy storage battery and dry battery and inverters, we have an agents in over 15 countries , and for other customized products such as lithium polymer battery and lithium cylindrical battery, we sell by our own sales team .
Can I be your agent?
Warmly welcome you to join MOTOMA family, we have mature agent management and support solutions, please contact us to check the details of agent policy.
Do you provide battery certificate service?
Yes, we cooperate with professional certificate organizations and provide certificate service to clients, which includes both consulting and whole certificate process.
What certificates do you have?
ISO 9001, ISO 14001, RoHS, UL, CE, CB, PSE, KC, IEC 62133-2, BIS, UN38.3 and MSDS.
Can you provide lithium-ion battery with housing?
Yes, we have rich experience in assemble lithium-ion battery with housing
Do you protect clients' IP?
Yes, we always protect clients’IP, please feel free to send NDA to us to sign it.
Which payment ways are available?
Paypal, West Union, T/T, and L/C.
What’s the warranty period ?
5 Years for Lithium batteries units , 2 Years for inverters and 30 years for Solar panels.
Is there a technical team for after sale service?
Yes, our dedicated Online support team is available [12 hours/day] to assist with any queries or issues.
What is Meaning LiFePO4 ?
LiFePO4 stands for Lithium Iron Phosphate. It is a type of lithium-ion battery chemistry known for its safety, longevity, and environmental friendliness, with a nominal voltage of 3.2V per cell. It’s commonly used in energy storage and electric vehicles due to its stability and long cycle life.
What is the advantage of LiFePO4 ?
- Safety: More thermally stable, reducing risks of overheating or catching fire.
- Longevity: Offers a higher number of charge/discharge cycles compared to other lithium-ion chemistries.
- Environmentally Friendly: Uses non-toxic, abundant materials, making them more eco-friendly.
- Stable Voltage: Provides consistent power output throughout the discharge cycle.
- Low Self-Discharge: Retains charge well when not in use.
- Temperature Tolerance: Performs well under a wider range of temperatures.
These properties make LiFePO4 popular in applications where safety, lifespan, and consistent performance are paramount.
What are the advantages of MOTOMA lithium batteries compared with lead acid batteries?
- Energy Density: Lithium batteries pack more energy in a smaller space, making them compact yet powerful.
- Weight: Lithium variants are substantially lighter, which will reduce the shipping cost ,
- Charging: Lithium batteries charge up more quickly, reducing downtime.
- Discharge Behaviour: They offer a stable voltage during discharge, ensuring consistent performance until they are nearly depleted.
- Self-Discharge: They exhibit a minimal loss of charge when idle, leading to better shelf-life.
- Environmental Impact: The components of lithium, especially LiFePO4, are more environmentally benign than the lead and acid in lead-acid batteries.
- Cycle Life: With a higher tolerance for charge/discharge cycles, lithium batteries tend to have longer operational lives which is almost 15 years.
- Deep Discharge: Lithium batteries can be deeply discharged with less detrimental effect on their lifespan compared to lead-acid.
Overall, when considering efficiency, maintenance, and environmental factors, lithium batteries offer a more advanced solution compared to traditional lead-acid batteries.
What is meaning of BMS ?
It is a Battery Management System (BMS) : an electronic system used to manage and protect rechargeable batteries. Its main functions include:
- Balancing : the charge across multiple cells in a battery pack.
- Monitoring: voltage, current, and temperature.
- Estimating the [State of Charge (SoC)] and [State of Health (SoH)] of the battery.
- Protecting: the battery from unsafe conditions, like overcharging or overheating.
Is the MOTOMA Lithium battery provided with a BMS?
Yes , all MOTOMA Lithium Battery coming with intelligent BMS .
Does MOTOMA Lithium battery have protection from over discharging and charging?
Yes , MOTOMA Battery Management System (BMS) protects batteries from over-discharging and overcharging by:
– Monitoring Voltage: Stops charging when voltage is too high and stops discharging when voltage is too low.
– Monitoring Current: Interrupts the process if current flow exceeds safe levels.
Checking Temperature: Halts charging or discharging if battery temperature is outside safe limits.
– Balancing: Equalizes charge across cells to prevent individual cell overcharge.
In essence, a BMS keeps the battery within safe operational limits by continuously monitoring its condition and intervening when necessary.
What is meaning of BESS (Battery Energy Storage System)?
A BESS is a technology that stores electrical energy in batteries, typically lithium-based, for later use. It enables energy management, grid stabilization, and ensures power availability during peak demand or outages.
Why is a MOTOMA Lithium BESS important for renewable energy systems?
A BESS captures and stores excess energy produced by renewable sources, such as solar or wind, and releases it during periods of low production or high demand, ensuring a consistent and reliable power supply.
What capacities do MOTOMA lithium BESS products come in?
We offer a variety of capacities ranging from [2.5 kWh] to [150 KWh] to cater to both residential and industrial needs.
What is involved in the MOTOMA lithium BESS installation process?
Professional installation is recommended. The process involves placing the BESS, connecting it to the renewable system or grid, setting up the management system, and performing initial tests.
What maintenance is required for a BESS?
Our lithium BESS units typically require minimal maintenance. Periodic checks for software updates, physical inspections, and ensuring proper ventilation are recommended.
What do I do if there’s an issue with the BESS?
Firstly, refer to the troubleshooting section in the user manual. or visit our website ( Support page ) to check the error reason . If the problem persists, contact our customer support for assistance.
How much do MOTOMA Lithium BESS units cost?
Prices vary based on capacity and features. For detailed pricing, please browse our product listings or contact our sales team.
Can I monitor and control the BESS remotely?
Absolutely! monitoring and control features that can be accessed via inverter’s mobile app or web platform.
I bought a MOTOMA system, and the demand capacity of this project has increased. I need to buy several more batteries. Can I use them directly?
Yes. And you need to buy batteries of the same model. MOTOMA battery supports up to 10PCS parallel.
What is the difference between series connection and parallel connection?
The series connection increases the voltage, and the parallel connection increases the capacity.
What’s the life span (Expected life) of MOTOMA battery?
With the proper usage, our battery can live up to 15 years.
I have my own inverter, can I use MOTOMA’s batteries?
Yes. MOTOMA battery is compatible with most of the inverter protocols on the market. You can choose the corresponding protocol to use.
Are MOTOMA Lithium BESS units equipped with safety features?
Safety is our top priority. Our units come with various safeguards like overcharge protection, thermal management, and short-circuit prevention.
How long does production process take?
Typically, we have a ready stock, but the production time for a new order of Lithium Battery will be around [ 3 weeks]. Expedited options are available upon request.
Do you offer customer support?
Yes, our dedicated Online support team is available [12 hours/day] to assist with any queries or issues.
How eco-friendly are your BESS products?
Our BESS units are designed with sustainability in mind. The materials used are more environmentally friendly compared to other battery types, and the units themselves are recyclable.
What certifications do your products have?
Our BESS products adhere to [e.g., UL, CE, ISO] standards, ensuring safety, reliability, and quality.
What is a solar inverter?
A solar inverter converts the direct current (DC) generated by solar panels into alternating current (AC) that can be used in homes and businesses or fed into the electrical grid.
Why is an inverter necessary for a solar PV system?
Solar panels produce DC electricity, but most household appliances and the electrical grid use AC electricity. The inverter performs this conversion, making the energy usable.
How long does a solar inverter typically last?
While it can vary based on the model and usage, a typical solar inverter lasts between 15-20 years. Regular maintenance can extend its lifespan.
What types of solar inverters do you offer?
We offer a range of inverters including, Off-grid inverters and hybrid inverters ( On/Off Grid) .
What is meaning a Hybrid Inverter ( On / Off Grid ) ?
It converts direct current (DC) from solar panels or batteries into alternating current (AC) for use by household appliances or other electrical loads and the hybrid inverter can work in both grid-tied and off-grid modes. It integrates both solar and battery storage capabilities. When the solar panels produce more electricity than needed, the excess can either be fed back into the grid (if connected) or stored in the batteries. When solar production is low, the system can draw energy from the grid or the batteries.
What is meaning Off-Grid inverter ?
It is same the Hybrid inverter description, but it is can’t fed back the electricity into the grid.
Do your inverters come with a warranty?
Yes, all our inverters come with a [2-year] warranty, and [5-year] for the IP65 inverters, ensuring reliability and performance.
Are your inverters compatible with all types of solar panels?
Our inverters are designed to be compatible with most major solar panel brands. Always check the specifications or consult our team for specific compatibility queries.
What’s the installation process like?
Our inverters are designed for straightforward installation by certified professionals. We recommend using an accredited installer to ensure safety and optimal performance.
How do I size an inverter for my solar panel system?
The inverter size depends on the total capacity of your solar panels. Typically, the inverter’s capacity should be close than the panel capacity.
Is there any maintenance required for the inverter?
Generally, our inverters require minimal maintenance. but the dust filter cleaning is required, and It’s advisable to check for software updates and conduct a physical inspection annually.
What should I do if my inverter displays an error message or stops working?
Consult the user manual for common error codes or visit our website (Support page ) to check the error reason . If the problem persists, contact our customer support for assistance.
How much do your inverters cost?
The cost varies based on the model and capacity. Please refer to our product listings or contact our sales team for specific pricing.
Do your inverters come with monitoring features?
Yes, most of our inverters come with Wi-Fi built-in monitoring systems, that allow users to track energy production and system health in real-time , via [e.g., a mobile app, web platform].
Are your products compatible with energy storage or battery systems?
Absolutely! Our inverters are designed to seamlessly integrate with energy storage solutions.
Are your inverters environmentally friendly?
We prioritize sustainability. Our inverters are manufactured using eco-friendly processes and materials.
What safety features do your inverters have?
Our inverters come with multiple safety features, including surge protection, anti-islanding, and thermal protection.
How long does production process take?
Typically, we have a ready stock , but the production time for a new order of inverter will be around [ 3 weeks]. Expedited options are available upon request.
Do you offer customer support?
Yes, our dedicated Online support team is available [12 hours/day] to assist with any queries or issues.
What is a solar panel?
A solar panel is a device that converts sunlight directly into electricity using photovoltaic cells.
How do solar panels work?
Solar panels work by allowing photons from sunlight to knock electrons free from atoms, generating a flow of electricity. This process is facilitated by the photovoltaic cells within the panel.
Why should I consider solar energy?
Solar energy is clean, renewable, reduces dependence on fossil fuels, decreases electricity bills, and has a positive impact on the environment.
What is meaning Monocrystalline ?
MONO Crestline refers to a type of monocrystalline solar panel design that enhances efficiency and performance by optimizing cell architecture and using advanced materials.
What is the N-type / TOPCon technology?
N-type Topcon technology refers to a solar cell design that uses N-type silicon and incorporates a tunnel oxide passivated contact. This technology offers higher efficiency, reduced power loss, and improved long-term reliability.
What is the meaning of Bifacial technology?
Bifacial technology refers to solar panels that can capture sunlight from both their front and back sides. This allows them to generate more electricity, especially when conditions are optimal, such as when they’re mounted above a reflective surface.
Do your panels come with a warranty?
Yes, all our solar panels come with a product warranty and a performance warranty.
Can your solar panels be installed on any roof type?
Our panels are adaptable to most roof types. However, certain roof materials or conditions may require special mounting equipment.
What maintenance do the panels require?
Solar panels require minimal maintenance. Periodic cleaning to remove dust or debris and checking for any physical damage is usually sufficient.
What happens if a panel gets damaged or stops working?
In case of damage, it’s essential to replace the panel or have it repaired. If a panel malfunctions within the warranty period, we’ll provide a replacement or repair solution.
How much do your solar panels cost?
The cost varies based on the type and capacity of the panel. For detailed pricing, please refer to our product listings or contact our sales team.
How long does production process take?
Typically, we have a ready stock , but the production time for a new order of Solar Panels will be around [ 2 weeks]. Expedited options are available upon request.